How to Deactivate Call Forwarding on MTN
Call forwarding is a handy feature that allows you to redirect your calls to another number, such as a second phone, a friend’s line, or even a voicemail service when you’re unavailable. However, there are times when you may want to stop this service and receive calls directly on your MTN number. Whether you accidentally activated call forwarding or no longer need it, deactivating the service is straightforward. This guide will show you how to deactivate call forwarding on MTN and regain control of your incoming calls.
What is Call Forwarding?
Call forwarding, also known as call divert, is a service provided by MTN and other network providers that lets you redirect incoming calls to another number. It’s often used when your phone is switched off, unreachable, or busy. MTN offers several options for call forwarding:
- Forward all calls: Sends all incoming calls to another number.
- Forward when busy: Redirects calls when you are on another call.
- Forward when unanswered: Transfers calls if you don’t pick up after a certain number of rings.
- Forward when unreachable: Activates when your phone is out of network coverage or turned off.
While these features are useful, there are times when you might want to deactivate them, and MTN provides simple methods for doing so.
How to Deactivate Call Forwarding on MTN
The steps to deactivate call forwarding vary depending on the type of forwarding that is active on your line. MTN offers universal USSD codes to turn off all forms of call forwarding. Here are the methods you can use:
1. Cancel All Call Forwarding
This option cancels all active call forwarding on your MTN number, whether it is call forwarding for busy lines, no answer, or unreachable lines.
- Dial ##002# on your phone.
- Press the call button.
- Wait for a confirmation message from MTN indicating that all call forwarding services have been deactivated.
This is the quickest and most comprehensive way to turn off all call forwarding services.
2. Deactivate Call Forwarding When Busy
If you only want to disable call forwarding when your line is busy (i.e., when you’re on another call), you can do so using a specific code:
- Dial ##67# on your phone.
- Press the call button.
- You’ll receive a message confirming the deactivation of call forwarding when busy.
3. Deactivate Call Forwarding for Unanswered Calls
To stop call forwarding when you don’t answer incoming calls after a few rings, follow these steps:
- Dial ##61# on your phone.
- Press the call button.
- Wait for the confirmation message from MTN.
4. Deactivate Call Forwarding When Unreachable
If your calls are being forwarded when your phone is switched off or out of coverage, use this method:
- Dial ##62# on your phone.
- Press the call button.
- You’ll receive a message confirming that call forwarding when unreachable has been deactivated.
Verifying the Deactivation of Call Forwarding
After deactivating call forwarding, it’s a good idea to verify that the service has been successfully turned off. Here’s how to check the status of your call forwarding settings:
- Dial *#21# to check if all calls are being forwarded.
- Dial *#67# to check if call forwarding is enabled when the line is busy.
- Dial *#61# to see if call forwarding is active for unanswered calls.
- Dial *#62# to check if call forwarding is active when your phone is unreachable.
These codes will show you the current status of call forwarding on your line, giving you peace of mind that your calls are no longer being diverted.
Why Should You Deactivate Call Forwarding?
There are several reasons why you might want to deactivate call forwarding on your MTN line:
- Direct Call Management: You may want to receive all calls directly on your phone without them being forwarded to another number.
- Avoid Missed Calls: If call forwarding sends calls to a number where you’re not available, you might miss important calls. Deactivating it ensures you receive all your calls.
- Prevent Additional Charges: Depending on your plan, forwarded calls may incur additional charges, especially if they are forwarded to a number outside of your network. Deactivating call forwarding helps avoid these extra costs.
- Unintentional Activation: Sometimes, users might accidentally enable call forwarding, and this can lead to confusion when calls are not coming through. Turning it off restores normal functionality.
Common Issues with Call Forwarding Deactivation
Sometimes, even after dialing the correct USSD codes, call forwarding may not deactivate due to network issues or technical glitches. Here are some troubleshooting steps to consider:
- Restart your phone: After deactivating call forwarding, restarting your phone can help refresh your network settings and ensure that the changes take effect.
- Double-check the codes: Ensure that you’ve dialed the correct USSD code for the type of call forwarding you want to deactivate.
- Contact MTN customer care: If you’ve tried the USSD codes and still face issues, contact MTN customer care by dialing 180 from your MTN line or visiting their official website for more support.
Conclusion
Deactivating call forwarding on MTN is a simple process that can be done using specific USSD codes depending on the type of forwarding you want to disable. Whether you want to stop all call forwarding or just specific scenarios like when your line is busy, this guide provides clear steps to ensure you regain full control over your incoming calls. If you encounter any issues, MTN’s customer service is always available to assist. By deactivating call forwarding, you can avoid missed calls, unnecessary charges, and manage your phone calls more efficiently