How to Cancel MTN Spin and Win Subscription Easily: A Step-by-Step Guide
Have you ever noticed unexpected charges on your MTN line and wondered what they were for? One of the services that can sneak into your subscription without your knowledge is MTN’s “Spin and Win.” This service, which promises users the chance to win prizes through daily spins, may seem harmless, but it can result in regular deductions from your airtime. Many MTN users often find themselves subscribed to Spin and Win even when they never intentionally activated it.
In this blog post, we’ll explore how to cancel the MTN Spin and Win subscription easily, how to avoid accidental re-subscriptions, and what to do if MTN activates this service without your consent.
What is MTN Spin and Win?
MTN Spin and Win is a subscription-based service that allows users to participate in a daily game to win airtime, data, or other prizes. While the concept of spinning and winning sounds fun, many users don’t know how to participate or are unaware they’re subscribed to the service. As a result, daily or weekly deductions are made from their account balance without their consent or knowledge.
MTN subscribers often face the problem of being automatically enrolled in this service through promotions, random pop-ups, or accidental clicks on SMS links. If you’re one of those who found yourself subscribed to this service and want to cancel it, follow the steps below.
Why You Might Be Subscribed to MTN Spin and Win Without Knowing
There are several reasons why you might find yourself subscribed to MTN Spin and Win without intending to:
- Accidental Subscription: You may have clicked on a pop-up or SMS link without realizing it subscribed you to a service.
- Promotions and Offers: Sometimes, during MTN promotions, Spin and Win subscriptions are bundled with other services, leading to automatic activation.
- System Errors: In rare cases, system glitches can activate services like Spin and Win without your consent.
Regardless of the reason, the result is the same: your airtime is deducted for a service you don’t use. The good news is that you can cancel the subscription easily.
How to Cancel MTN Spin and Win Subscription
To stop deductions from the Spin and Win service, you can follow these steps to unsubscribe quickly:
1. Cancel via USSD Code
The simplest and fastest way to cancel your MTN Spin and Win subscription is by using a USSD code. Here’s how:
- Dial *305# on your MTN line.
- A menu will appear showing options related to your Spin and Win subscription.
- Select the option to opt-out or cancel the subscription.
You should receive a confirmation message indicating that you have successfully unsubscribed from Spin and Win.
2. Cancel via SMS
Another way to cancel the subscription is by sending an SMS to MTN’s service number. Here’s what to do:
- Send STOP to 305.
- You should receive an SMS confirming that your Spin and Win subscription has been canceled.
This method is quick and effective, and you’ll no longer be charged for the service once you’ve unsubscribed.
3. Cancel via MyMTN App
If you prefer using an app, MTN’s official MyMTN app is another option for managing your subscriptions:
- Download and open the MyMTN app from the Google Play Store or Apple App Store.
- Log in using your MTN number.
- Navigate to the “Services” or “Subscriptions” section in the app.
- Look for the Spin and Win service and select the option to unsubscribe.
The app will process your request, and you’ll receive confirmation of successful cancellation.
4. Contact MTN Customer Service
If the USSD or SMS options don’t work for you, or if you continue to experience deductions after attempting to unsubscribe, you can contact MTN customer care directly:
- Call MTN Customer Service by dialing 180 on your MTN line.
- Explain that you’ve been subscribed to Spin and Win without your consent and request cancellation.
The customer service representative will assist you in canceling the subscription. Afterward, you should receive confirmation that the service has been deactivated.
What to Do If MTN Automatically Activates Spin and Win
Sometimes, MTN may automatically activate services like Spin and Win without informing users clearly. If you find that Spin and Win has been activated without your consent, here’s what you can do:
- Check Subscriptions Regularly: It’s good practice to periodically check your active subscriptions to ensure no unwanted services are draining your airtime. Dial 1235*1# to view all your active subscriptions and cancel any unwanted ones.
- Report to MTN: If you believe MTN activated the service without your consent, report the issue to MTN customer care. They may offer a refund for the unauthorized charges or escalate the issue to prevent future occurrences.
- Use DND (Do Not Disturb) Service: To prevent unsolicited subscription-based services, MTN offers a Do Not Disturb (DND) option. To activate this service and block promotional messages, dial *2442# and follow the prompts to fully block or customize the messages you receive.
How to Avoid Accidental Re-subscription to MTN Spin and Win
After canceling the Spin and Win service, you want to ensure that you don’t get accidentally re-subscribed. Here are a few tips to avoid unintentional subscriptions:
- Avoid Clicking on Links in SMS: Some promotional SMS messages contain links that can automatically subscribe you to services when clicked. Be cautious of clicking any links unless you’re sure what they’re for.
- Disable Automatic Promotions: In some cases, you may be enrolled in MTN promotions that automatically activate services. You can disable these promotions by contacting MTN or using the MyMTN app to manage your account preferences.
- Use DND: As mentioned earlier, the Do Not Disturb (DND) service can help you block unnecessary messages that may contain automatic subscription links.
Conclusion
MTN Spin and Win is a service that can be both fun and frustrating, especially when activated without your knowledge. Fortunately, canceling this subscription is easy, whether you use the USSD code, SMS, MyMTN app, or contact customer service. By following the steps outlined in this post, you can stop unwanted deductions from your airtime and ensure that you’re only subscribed to services you actually use.
If you’ve ever been automatically subscribed to MTN Spin and Win, now you know how to cancel it easily. Stay vigilant with your subscriptions and avoid accidental re-subscriptions by taking preventive measures like using the DND service and checking your active subscriptions regularly